MSP Direct for Group Plan Administrators

Due to changes in BC legislation, which were in response to the US Patriot Act, we are prohibited from releasing personal information outside of Canada. Therefore, we are unable to set up any new clients outside of Canada with access to MSP Direct.   If you have any further questions please call our HelpDesk at 250-952-1234 or toll free 1-888-764-2323.

• Overview of Service
• Purpose of Service
• Prerequisites for Service
• Business Services
• Transactions Available
• Support

Overview of Service

The MSP Direct service is authorized by the Ministry of Health and the Medical Services Plan of BC to allow group plan administrators to maintain accounts for which they hold billing responsibilities. MSP Direct is available to employers and organizations responsible for MSP coverage administration. For example, employers deducting MSP premiums from their employees' payroll can update the coverage particulars for each employee.

Purpose of Service

During regular business hours (6:00am -18:00pm Pacific Time, Monday to Friday), MSP group administrators are able to update MSP accounts online vs. paper processes:

• Add and remove employees and dependents from their MSP group accounts to keep premium billings current
• Retrieve and update the MSP addresses of their employees
• Record documentation required to prove an employee's right to health care benefits
• Confirm that the PHN that they have for a person is correct.
• Reduce turn around time from weeks to seconds for employers to register and terminate employer benefits for their employees
• Provide one point for collection and maintenance of client demographic data, thus reducing time and costs and enhancing the quality of the data

Prerequisites for Service

To qualify and register for this service:

1. A web browser with a cipher strength of 128-bit.
2. Internet Explorer (v 6.0 or higher) is the recommended standard
3. Read MSP Direct - Web Business Services Overview (PDF 72K)
4. Register for MSP Coverage Maintenance (MSP Direct) online
5. As part of the online registration, you are required to complete, sign and mail a Ministry of Health Data Access Agreement to the Ministry. Once it is received your application will be processed.
6. Complete a signed Confidentiality Undertaking (PDF 36K).
7. Install a Ministry issued Digital Certificate, as described in the Access Administrator's Guide (PDF 903K).

Business Services

The available business services are described below:

• PHN Inquiry
• PHN Lookup
• Add Employee
• Add Employee Dependent
• Cancel Employee
• Cancel Employee's Dependent
• Get Contract Periods
• Update Employee Number and / or Contract Number
• Get Employee Contract Address
• Update Employee Contract Address

Person Demographic business services include:

• Record Death
• Record Document
• Update Person Demographics
• Validate Address

Transactions Available

New Organization

If you will have users accessing MSP Direct at more than one physical location, you will need to submit a registration for MSP Direct at each location, using the physical street location for each and sign a Data Sharing Agreement for each.

• Register for MSP Direct

Existing Organization

• Add/Delete/Edit MSP Users
• Add/Delete/Edit MSP Groups
• Add/Delete MSP Vendors

Support

For further information or support, please contact the Ministry of Health Helpdesk:

Helpdesk Toll Free Number: 1-888-764-2323

Phone: 1-250-952-1234