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Ministry of Health

Residents Bill of Rights

In 2009 government passed a Residents' Bill of Rights to promote the rights of adults who live in residential care facilities. As there are many types of residential care, the bill of rights applies broadly to all facilities that provide residential care to adults. These facilities include those licensed under the Community Care and Assisted Living Act, which includes long term care facilities, mental health and substance use care facilities, community living homes and hospices, as well as private hospitals and extended care facilities licensed under the Hospital Act.

The Residents' Bill of Rights is a comprehensive set of rights that is grouped into four main themes: commitment to care; rights to health, safety and dignity; rights to participation and freedom of expression; and rights to transparency and accountability.

It is important that residents in care facilities have a publicly available, comprehensive list of their rights posted inside their care facility that is displayed in a place easy for them to see. Care facilities are required to post the Residents' Bill of Rights in a prominent location. To assist you with making these rights known, download the Residents’ bill of rights (PDF 496K).

Operators of care facilities are required to comply with the Residents’ Bill of Rights to promote the health and dignity of residents. Compliance with the bill of rights is monitored in two ways:

  • Patient Care Quality Offices of each health authority track complaints about non-compliance with the Residents’ Bill of Rights and report this information to the ministry on a quarterly basis.
  • Compliance with the bill of rights is also monitored by the community care facilities licensing programs within each health authority. When a facility is inspected, a licensing officer assesses whether the operator is complying with the Residents’ Bill of Rights.