Quick Links

News | The Premier Online | Ministries & Organizations | Job Opportunities | Main Index

Contents

• B.C. Home
• Ministry of Health

• Emergency Medical Assistants Licensing Board
  • About Us
    • Contact Us
      • Program Area Contacts
    • Legislation and Regulations
    • Bulletins
    • Statistics
  • What's New
  • EMAs Working in B.C.
    • Categories of Licence
    • EMA Practice
  • General Information about Licensing
  • Getting your Training
  • Scheduling your Examination
    • Written Examination
    • Practical Examination
    • IV Endorsement Examination
    • Remedial Examination
    • Jurisprudence Examination
  • Getting your Initial Licence
    • Applicants Trained in B.C.
    • Licensed Elsewhere in Canada
    • Trained in Canada but not Licensed
    • Trained Outside of Canada
    • Getting an Endorsement
    • Having your Restrictions Removed
    • First Responders
  • Renewing your Licence
  • Licence Extension and Reinstatement
  • Retaining your Licence
    • Continuing Competence
      • Reporting CE Credits and Patient Contacts
      • Denied Submission and Requests for More Information
      • Transferring Credits
      • Shortfall Notice and Adjudication
    • Assigned Credits Course List 2011/2012
    • Assigned Credits Course List 2012/2013
    • Continuing Competence for IV
      • Reporting your IV Starts
      • Shortfall Notice and Adjudication
    • Continuing Competence Submission Summaries
      • CE Credits and Patient Contact Summaries
      • IV Log Summaries
    • Transition Regulation
  • Training Providers
    • Curriculum Review Process
    • Special Practical Examination Session
  • Complaints
    • How to Make a Complaint
    • If a Complaint is Made against Me
    • Hearing
  • Forms
    • Forms Available on this Site
    • Forms Available on the EMA Licensing Branch Intranet
  • Fees Schedule
  • Links

How to Make a Complaint

Members of the public and members of the profession may make a complaint regarding the conduct of an EMA licensed in British Columbia.

To submit a complaint to the board, send a written account of the issue including wherever possible:

• details of the complaint; date, time and location of the incident; patient's name, address and phone number; attendants' names (if known); hospital transported to; and attending physician's name.

Important Thing to Know

• Include your name and contact information on the complaint. The board does not review anonymous complaints.

Should I Make a Complaint?

Complaints allow the board to correct an EMA’s conduct. The investigation process will determine if the complaint is valid and the board will work with the EMA being complained about through educational measures and disciplinary proceedings to help prevent further misconduct.

The Board reviews complaints regarding patient care provided by EMAs, and violations of the EMA Code of Ethics. If you are unsure whether or not you should file a complaint, please contact the Board Liaison Officer for more information.

What Happens if my Complaint is not within the Board’s Jurisdiction?

If the board determines that your complaint is not within its jurisdiction, it will send you a letter explaining so. In addition, the board will inform you if it knows of another forum that may be more appropriate for your complaint.

If you have any questions, please contact the board liaison officer.

Where do I Send the Complaint to?

You may submit your complaint electronically to makeacomplaint@gov.bc.ca  or you may contact the board liaison officer who can assist you in the filing of your complaint.

Complaints may also be mailed to the EMA Licensing Branch, attention board liaison officer at:

EMA Licensing Branch
Ministry of Health
PO Box 9625 Stn Prov Govt
Victoria BC  V8W 9P1

• All complaint submissions are encouraged to be in writing.

Copyright | Disclaimer | Privacy | Accessibility