Once Clients are Receiving Services
The services clients receive have been selected because they were the most appropriate and beneficial
at the time the case manager assessed their situation.
If the Client's Situation Changes
If there is a major change in a client's health or situation, or if they feel the services are no longer
right for them, clients can ask their case manager for a review.
For example, if a client living in an assisted living residence requires brief hospitalization, their
accommodation will be held for their return. They will continue to pay the monthly charge while they
are away. If they will be in hospital for several weeks, or if their health and ability to function
are not the same as they were before they went into hospital, it may be necessary for the client to
transfer to a residential care facility when they leave hospital. Their case manager will discuss this
with the client and their family and make any necessary arrangements.
Building Relationships
British Columbia has many caring, competent home and community care staff. The Ministry of Health hopes the
services clients receive are helpful and that their relationships with caregivers are pleasant.
Here are some steps clients can take to build positive relationships with their caregivers:
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Ask the caregiver or case manager to clarify anything the client does not understand. Ideally, clients try to do as
much as possible for themselves. The caregiver is there to assist clients so they can remain as independent as
possible. Caregivers appreciate it when clients help themselves, wherever possible, and, if the client has a good
relationship with their family, when their family can assist with their care.
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Most people like to receive praise. Letting the supervisor, case manager or caregiver know when they are doing a
particularly good job can help to create positive feelings.
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Clients are encouraged to discuss any concerns they have about the services they are receiving with their caregivers,
such as home support workers or nurses. Caregivers are there to help and want to work with clients to maintain a
positive relationship.
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If any concerns remain unresolved after discussing them with a caregiver, the client may want to contact the supervisor
or case manager. For example, clients receiving home support services can contact the home support supervisor or agency
administrator. Once a client has tried these suggestions, if they are still unable to resolve their difficulties, the
client may wish to call or write to the local health authority.
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