MSP Contacts for B.C. Residents

TOLL-FREE TELEPHONE SERVICE is available from anywhere in North America

If your question is related to your MSP account or of an urgent nature, you will receive faster service by phoning Health Insurance BC. A customer service representative will be available to assist you between the hours of 8:00 a.m. to 4:30 p.m pacific time, Monday to Friday.

An automated service is also available 24 hours a day, 7 days a week, to provide limited information about your MSP account, and general information about MSP benefits and services.

Vancouver: 604 683-7151
Other : Toll-free: 1 800 663-7100

If you would prefer to write, the MAILING ADDRESS is:

Medical Services Plan
PO Box 9035 Stn Prov Govt
Victoria, B.C. V8W 9E3

Fax: 250 405-3595

Please be aware that due to the high volume of inquiries, responses to general or routine account inquiries may take several weeks or more. Please do not resend your inquiry during this period.

SERVICE BC CENTRES

Located throughout B.C., Service BC Centres have MSP pamphlets and forms on hand and will accept completed forms on behalf of MSP. These offices provide information on enrollment, premium assistance and the status of your MSP account. They also accept address changes, premium payments and CareCard replacement fees.

FORMS

Click on this link to take you to the MSP Forms page.

EMAIL for general inquiries only

To ensure the security of your personal information, use of this email address is limited to general enquiries only. Please do not email inquiries about your account or that contain any personal information such as your Personal Health Number, MSP Account Number, address etc. as a response will not be sent.

mspenquiries@hibc.gov.bc.ca

MSP BILLS AND PAYMENTS

MSP premium billing is administered by the Ministry of Small Business and Revenue, through Revenue Services of British Columbia.

For questions about...

MSP bills and payments, including how often you are billed and problems with your payments (e.g. missing payments)

      OR

Receiving a collection letter and temporary assistance with regard to the amount of your bill

Contact: Revenue Services of British Columbia.
 

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