MSP Contacts for B.C. ResidentsTOLL-FREE TELEPHONE SERVICE is available from anywhere in North America If your question is related to your MSP coverage or of an urgent nature, you will receive faster service by phoning Health Insurance BC. A customer service representative will be available to assist you between the hours of 8:00 a.m. to 4:30 p.m pacific time, Monday to Friday. An automated service is also available 24 hours a day, 7 days a week, to provide general information about MSP benefits and services. Vancouver: 604 683-7151 NOTE: Invoices for MSP premiums and CareCard replacement fees are issued by Revenue Services of British Columbia. If your question concerns an invoice, a payment you’ve made, payment options or collection activity, contact Revenue Services of British Columbia.
If you would prefer to write, the MAILING ADDRESS is: Medical Services Plan Fax: 250 405-3595 Please be aware that due to the high volume of inquiries, responses to general or routine account inquiries may take several weeks or more. Please do not resend your inquiry during this period. SERVICE BC CENTRES Click on this link to take you to the MSP Forms page.
EMAIL for general inquiries only
To ensure the security of your personal information, use of this email address is limited to general enquiries only. Please do not email inquiries about your account or that contain any personal information such as your Personal Health Number, MSP Account Number, address etc. as a response will not be sent.
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