MSP Contacts for Medical and Health Care Practitioners
Medical Services Plan
However, Claim Forms must be submitted online unless the claim is a permitted exemption.
Telephone: Call 1 800 661-2668 (toll-free in B.C.) or 250 952-2657 (in Victoria). This is the automated TAP line at Health Insurance BC (HIBC) and the physician’s MSP Payee Number is required for entry.
Facsimile: Fax your request to HIBC Provider Services at 250 405-3592. Please provide the physician’s name, full mailing address, and MSP Practitioner Number.
For all other physician TAP queries, please contact 1 866 456-6950 (toll-free in B.C.) and select Provider Services to speak to a client service representative.
Using a touch tone phone, select a publication and enter your fax number. The system will then fax the selection to you. This includes publications, forms, information on close-off dates, payment schedule and fee item information, and RSA/NITA programs.
Use this toll-free service to reach the Teleplan Support Centre about electronic billing problems, liaison with software vendors, electronic remittance statements and refusals, resetting of passwords and assistance with technical problems.
Vancouver: 604 456-6950
Other areas of B.C. (toll-free): 1 866 456-6950
This automated service handles coverage enquiries using an interactive voice response (IVR) system. The patient's personal health number (PHN) must be provided. (If the PHN is unknown, fax a request on a coverage research form to 250 405-3592.)
Victoria: 250 952-3102 or 250 383-1226
If a patient needs to contact MSP about coverage, see MSP Contacts for B.C. Residents for suggested options.
Central access point for information on claims, payments, patient status, third party payments, registration, billing, locum and rural programs, out of country claims, and info-by-fax. Includes the Billing Support, Benefit Services, Provider Services and Out of Country Claims departments. When calling, please have the appropriate information ready (e.g. patient name and PHN, data centre/sequence number, date of service, practitioner number, payment number).
ALTERNATIVE PAYMENTS PROGRAM
BILLING INTEGRITY PROGRAM
UTILIZATION MANAGEMENT BRANCH
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