Toll-Free Information Lines
The following toll-free information lines provide you with easy access to health services available in British Columbia, as well as national health organizations.
- Alcohol and Drug Information & Referral Service
- Ambulance Billing Service
- Arthritis Society Information Line
- BC Bereavement Helpline
- Canadian Diabetes Association
- Cancer Information Service
- Cardiac Care Services
- Dietitian Services at HealthLink BC
- Fair PharmaCare Registration Desk
- HealthLinkBC: 8-1-1
- Heart & Stroke Foundation of BC
- Hospital Funding
- Kelty Resource Centre
- Kidney Foundation of Canada
- Medical Services Plan Subscriber Information
- Mental Health Information Line
- Multiple Sclerosis Society of Canada
- Organ Transplant Programs
- Physical Activity Line
- Poison Control Centre
- QuitNow Services
- Screening Mammography Information Line
- Sexually Transmitted Diseases
- Travel Assistance Program (TAP)
- British Columbia Vital Statistics Agency
Alcohol & Drug Information & Referral Service
Lower Mainland: (604) 660-9382
Provides information and referral services for people across B.C. needing help with any kind of substance abuse. Includes information and referral to education, prevention and treatment services and regulatory agencies.
Ambulance Billing Service
Provides Information on ambulance billing and costs. The line will operate from 1:00 p.m. to 4:00 p.m., Monday to Friday.
Lower Mainland: (604) 875-5051
Provides information on research programs and education services to patients, professionals and the general public.
BC Bereavement Helpline
Lower Mainland: (604) 738-9950
The BC Bereavement Helpline is a non-profit charitable organization dedicated to the healthy and wholesome recovery of individuals experiencing grief.
British Columbia Transplant Society (BCTS)
Lower Mainland: (604) 877-2100
This charitable organization directs, delivers or contracts for all organ transplant services across B.C. The BCTS contracts for inpatient and outpatient transplant services from three transplant hospitals and operates seven regional clinics throughout B.C. for outpatient care.
Canadian Diabetes Association
Chinese Information Line (Cantonese & Mandarin) - 1-888-666-8586
The Canadian Diabetes Association provides people affected by diabetes - those living with the condition, their family, friends, caregivers, colleagues, employers and others - with information on the prevention and management of diabetes and referral to various community resources.
Canadian Cancer Society's Cancer Information Service
9am to 6pm M - F
A national, bilingual, toll-free service offering comprehensive information on cancer. Up-to-date information on a variety of cancer related topics, including prevention, early detection, diagnosis and treatment. The Cancer Information Service can help people find cancer related services and programs in their local community. For other languages, an interpreter service is available.
Dietitian Services at HealthLink BC
Anywhere in B.C: 8-1-1
TTY (Deaf and hearing-impaired): 7-1-1
Dietitian Services at HealthLink BC are available online and by telephone to answer your diet and nutrition-related questions. You can learn about topics such as diabetes, heart health, cancer, food allergies, pregnancy, breastfeeding and nutrition for babies and children. If you need more information or counselling, our dietitians can direct you to outpatient dietitians, community nutritionists or other services in your community.
Call 8-1-1 free-of-charge from anywhere in B.C. to speak to a registered dietitian 8am – 8pm Monday to Thursday and 8am – 5pm Friday, or email Dietitians Services with your questions 24/7/365.
Translation services are available in over 130 languages upon request.
Anywhere in BC: 8-1-1
HealthLink BC is the gateway to access non-emergency health information and advice in British Columbia. It is a phone number (8-1-1) and a website (www.HealthLinkBC.ca), both of which can be accessed 24/7/365. It is also a collection of print resources (including the BC HealthGuide Handbook) which put services and health know-how into the hands of BC residents. Our residents can call 8-1-1 from anywhere in the province to speak with a registered nurse, dietitian or pharmacist or to find a health resource close to their home.
Our website provides medically-approved information on more than 4,000 health topics and symptoms and offers tips for maintaining a healthy lifestyle. It also offers an integrated search and mapping function to more than 5,600 health services to help B.C. residents find health services close to their home communities.
Translation Services in more than 130 languages are available upon request.
Heart & Stroke Foundation of BC
Vancouver: (604) 736-4404
Community based organization dedicated to the prevention and relief of heart disease and stroke in B.C. and the Yukon. Provides information on research and support groups.
Kelty Resource Centre
Vancouver: (604) 875-2084
A provincial resource centre working to link children, youth and their families with appropriate resources in all areas of mental health and addictions. In addition, they also serve the resource needs of adults with an eating disorder.
Kidney Foundation of Canada
Vancouver: (604) 736-9775
This line is provided by a voluntary, non-profit organization dedicated to research into kidney disease and related disorders, as well as public education and patient services.
Medical Services Plan Subscriber Information
Vancouver: (604) 683-7151
Victoria: (250) 382-8406
Automated service providing enrollment and premium information and answers to frequently asked questions. Service is available 24 hours a day, 7 days a week.
Mental Health Information Line
Vancouver: (604) 669-7600
Provides taped information on provincial mental health programs as well as symptoms, causes, treatment, support groups and publications relating to a number of mental illnesses. This is a 24 hour line.
Multiple Sclerosis Society of Canada
Vancouver: (604) 689-3144
Provides a variety of services and programs including: information and referral services; support counselling; equipment loans; self help groups for persons who have multiple sclerosis and their family and friends; and public awareness and education programs for professionals and others. This line operates from Monday to Friday, from 8:30 am to 4:30 pm.
PharmaCare (including the Fair PharmaCare Plan)
Vancouver: 604) 683-7151
General PharmaCare enquiries: Monday to Friday, 8 a.m. to 8 p.m., Saturday 8 a.m. to 4 p.m.
Fair PharmaCare plan registration is available 24 hours a day, 7 days a week if you use online registration or access the automated phone registration using the numbers above.
Physical Activity Line
Toll-free: 1-877-725-1149 Monday to Friday, 9 a.m. to 5 p.m.
Lower Mainland: (604) 241-2266 Monday to Friday, 9 a.m. to 5 p.m.
The Physical Activity Line is a free service for British Columbians that provides professional guidance on becoming more physically active. The service is available by telephone or online at www.physicalactivityline.com. The service is operated by the Canadian Society for Exercise Physiology (CSEP) Health and Fitness Program of B.C. and staffed by nationally recognized CSEP Certified Exercise Physiologists.
Poison Control Centre
Vancouver Emergency: (604) 682-5050
Vancouver Non-Emergency: (604) 682-2344
Provides information on poisons and treatment.
Anywhere in B.C: 8-1-1 and ask for QuitNow
TTY (Deaf and hearing-impaired): 7-1-1 and ask for QuitNow
QuitNow Services provide a wide range of free smoking cessation services that are available around the clock for all B.C. residents. Trained care coaches will help develop a quit plan, deal with cravings and provide on-going support. QuitNow is available by phone, online at www.quitnow.ca or through a free 14-week mobile texting service. Coaches are available 24/7/365 with translation services available in over 130 languages. QuitNow Services are delivered through the BC Lung Association.
Screening Mammography Program Information Line
Vancouver: (604) 877-6187
Provides general information on the province's breast screening program for women over 40.
The line will operate from 8:30 a.m. to 4:30 p.m., Monday to Friday.
Sexually Transmitted Disease (STDs)
Web site: http://smartsexresource.com
B.C.'s information resource for sexually transmitted diseases.
Travel Assistance Program (TAP)
Provides information for British Columbia residents who are enrolled in the Medical Services Plan, whose medical travel expenses are not covered by third party insurance plans or government programs, and who receive a physician's referal to travel for medical care services insured by MSP. The services the patient is travelling for must NOT be available in their home community and the referral must be to the closest site.
Travel requests can be processed 7 days a week, 24 hours a day using the automated system. The system may be unavailable some weekends due to system maintenance.
British Columbia Vital Statistics Agency
PO Box 9657 Stn Prov Govt
Victoria, BC, V8W 9P3
Vancouver Area: 604-660-2937
Victoria Area: 250-952-2681
Outside of BC: 1-250-952-2681