Vendor Complaint Review ProcessThe ministry is committed to fair, open and competitive procurement of goods and services. As part of this commitment, information is available on the Vendor Complaint Review Process. Please refer to the document Vendor Complaint Review Process (PDF 39K) detailing this process prior to taking action. If you have a concern about a contract competition or award, the following steps are available as part of the Vendor Complaint Review Process. Step 1 - Informal ReviewContact the person named in the procurement notice or package. Your question or complaint may be satisfied in an informal manner. If you do not know the contact, the ministry's Administrator, Contract Management, will forward it to the appropriate person: Administrator, Contract Management Step 2 - Formal ReviewIf you are still unsatisfied, the next step is the Vendor Complaint Review Process (VCRP) where you can submit your complaint in writing to the procurement contact or Contract Services Advisor and it will be addressed. Please use the Vendor Complaint Review Form, or a similar format that provides all of the requested information. This will assist the ministry in responding to your complaint in a timely manner. It may be submitted by mail or fax, or as indicated in the procurement notice. Complaints must concern a contract competition or a pending or awarded contract. A complaint can be submitted during the competition and up to 30 business days after you have received notification of the final outcome. The ministry will review your complaint in accordance with the procedures outlined by the Procurement Governance Office and available on the BC Bid site. The ministry will:
When unable to respond within 30 business days, the ministry will advise you of the reason for the delay and when you may expect a response. The VCRP is limited to issues of procurement policy and procedures. It is not available for issues related to vendor or ministry contract performance or conduct. These issues are dealt with through the dispute resolution processes identified in the contract. Step 3 - Formal Complaint EscalationFailing resolution at the second step, your next step would be to contact the Administrator, Contract Management, with your wish to escalate and he/she will initiate the process. Please note the Formal Complaint Escalation will only be considered if you have made attempts to resolve it with the ministry office. Step 4 - Final EscalationAs a final step, your complaint may be directed by fax or e-mail to the Procurement Governance Office on the BC Bid Web site. This office is responsible for managing the VCRP process on behalf of government and it will, only in exceptional circumstances, consider a complaint that has not been submitted to the ministry. Chief Procurement Officer PDF Format Some documents on this Web site are in PDF format and require a PDF reader. If you do not have Adobe Acrobat Reader Version 7.0 or the most recent version of another PDF reader, you can download Adobe Acrobat Reader by clicking on the 'Get Acrobat Reader' icon. |
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